F45 Training, one of the fastest growing fitness companies in the world, has exploded in the last few years with more than 3000 studios in 45 countries, and this is just the beginning.
A group of four F45 NYC locations (Flatiron, Lower East Side, Dumbo and Midtown East) is looking to hire an experienced, energetic, and highly motivated Membership/Sales Manager.
As the lead for the sales function, the Membership/Sales Manager must implement a lead generation/marketing strategies plan to execute and maintain fitness membership sales, as well as promote the health and wellness benefits associated with a healthy lifestyle. The Membership Manager is not only a mentor, but an ambassador of our brand, and a proven leader.
Key Responsibilities / Attributes:
- Create, properly manage and exceed, all Sales and Operational budgets
- Drive financial plans and increase gross margins of the business through optimal programming and capacity utilization
- Create annual marketing plan for social media, digital/print marketing, and community events
- Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls
- Ensure a consistent sales effort is maintained at all times by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations
- Implement and maintain and grow the total membership base and oversee all aspects of the membership sales process
- Increase studio conversion rate and achieve client retention goals
- Trial scheduling and follow ups
- Drive client referral program
- Maintain top-notch cleanliness, appearance and organization of the studio and inventory
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff
- Ensure studio branding by adhering to company guidelines and values
- Maintain a strong working knowledge of our small-group training programs by participating in at least two (2) training sessions per week
- Ability to develop strong relationships with clients and business partners
- Exceptional communication skills
- Self-motivated and goal-oriented
- Willingness to work flexible hours
- Professional, punctual, reliable and neat
- Working with Studio Owner on setting Monthly, weekly, and daily targets for meeting goals
- Must have outstanding experience delivering high-quality customer service, excellent communication, organizational, and written skills
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Ability to work independently and collaborate with Studio Owner, Trainers, and clients
- Highly organized with the ability to prioritize and meet deadlines
- Computer proficiency with MS Office programs, MindBody Online, as well as various media platforms
- Maintain a strong working knowledge of our small-group training programs by participating in at least two (2) training sessions per week
We embody and live our brand. We are natural team players who have big ideas. We know that a strong team is a diverse team, and we use diversity as a means to get creative and build a company that changes lives. Most importantly, at F45, we care about each other. We have fun, solve problems and hand out a ton of high-fives.
CULTURE THAT CRUSHES IT
Our mission at F45 is to create the world’s greatest workout. This isn’t only about creating an unbelievable fitness experience—it’s about building a community and culture. As evidenced by HQ and every F45 studio around the world, culture isn’t just about appearance. It’s about our core beliefs, how we treat each other, how we make decisions, and most importantly, bringing a sense of fun and friendship to everything we do.
